• Please ensure that the returned item is delivered in its original packaging and includes all accessories, the user manual, the warranty card, and the authentication certificate. We regret to inform you that we are unable to accept returns or offer exchanges for items that are damaged, defaced, delayed, or lost in transit.

• It is important to note that the responsibility for the parcel and its contents lies with the customer until it safely arrives at our address. For returns via mail, we recommend using a tracking option to ensure the safe delivery of return items.

• Please be advised that additional delivery charges, such as postage, will be incurred at the customer’s expense. Items returned without an original purchase receipt will not be eligible for an exchange.

• During checkout, various shipping options will be provided, and the total amount of your purchase with shipping charges will be visible before you confirm your order. Orders will be shipped within two business days of placement. For express shipments, all orders must be submitted by 1 p.m. ET. Shipments will be handled via USPS or UPS, and tracking information will be provided upon shipment.

Standard Shipping: 

This shipping method pertains to ground shipping. Your product is expected to arrive within 5-10 business days from the date of your order.

Express Shipping: 

Orders are dispatched via UPS 2nd-day delivery. The delivery of your product is expected within two business days from the date of your order. It is important to note that orders must be submitted online by 1 p.m. ET to guarantee 2nd-day delivery.

Alaska & Hawaii Shipping

Elitesone.com provides shipping services to Alaska and Hawaii; however, additional fees are applicable. For details regarding the extra charges, please refer to the Shipping & Delivery information. Please be advised that orders dispatched to Alaska or Hawaii may experience extended delivery times.

Kindly note that promotional offers about shipping rates, such as free shipping, are not valid for shipping addresses in Alaska or Hawaii.

International Shipping

• International shipments typically require 5-7 business days for delivery, contingent upon the destination country and zip code. 
• For customers in Canada, the shipping duration is estimated at 3-5 business days. 
• UK customers can expect delivery within 5-7 business days. 
• Shipments to Europe generally take 7-10 business days. 
• We endeavour to minimize duty charges; however, under certain circumstances, these fees may be applicable. 
• When shipping to a P.O. Box, please ensure that the address matches the shipping information associated with your credit card or PayPal account.

Track Your Order

To track your order, please follow the instructions below:

1. Log in to your account.
2. Click on the Order Number to access the tracking number.
3. Click on the tracking number to view all available tracking information.

If you encounter any difficulties tracking your order directly from our website, we recommend logging in to your PayPal account and utilizing PayPal tools. Typically, the tracking number is attached to your order page within your PayPal account.